Module IV·Article I·~1 min read
Adaptive Leadership: Challenges of Technical and Adaptive Work
Change and Crisis Management
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Technical vs Adaptive Work
Ronald Heifetz (Harvard): the key difference between types of problems:
Technical problems — clearly defined, a solution is known, it can be applied using existing expertise. Repairing a car, implementing an ERP system, developing a new product according to established methodology.
Adaptive problems — not clearly defined, there is no ready-made solution, they require changing beliefs, priorities, and people's behavior. Digital transformation of an organization is adaptive: it is not only about technologies, but about changing the mindset of employees.
Trap: most leaders treat adaptive problems with technical solutions. "We'll implement a CRM system" (technical) instead of "we will change the client-oriented culture" (adaptive).
Principles of Adaptive Leadership
"Get on the balcony": a leader must be able to see the situation systemically, distancing themselves from direct involvement. Alternating "on the dance floor" (in the thick of events) and "on the balcony" (a strategic perspective).
Regulate the 'heat': adaptive changes create discomfort ("productive discomfort"). The leader's task is to keep the pressure level in the "productivity zone": high enough for change, but not excessive, causing panic.
Give the work back: do not solve people's adaptive challenges for them. People must decide for themselves what to change in their beliefs and behavior.
Practical Assignment
Identify three problems in your organization. For each: (1) Technical or adaptive? (2) If you are trying to solve an adaptive problem with technical methods — what needs to change in your approach? (3) For adaptive problems: what beliefs or behavior need to be changed in people?
§ Act · what next