Hospitality Shifts

Episodes

• №01

  Foundations of the Hotel Industry

  History of the hospitality industry, hotel classification, structure of a hotel enterprise

  With: Iris (host) · Marcus (co-host) · Anya (guest)

  3 MIN
• №02

  Hotel Chains and Business Models

  Major global hotel chains, franchise and management business models, lifestyle hotels

  With: Iris (host) · Marcus (co-host) · Anya (guest)

  3 MIN
• №03

  Marketing and Distribution

  Sales channels, OTA, GDS, Revenue Management, digital marketing

  With: Iris (host) · Marcus (co-host) · Anya (guest)

  3 MIN
• №04

  Hotel Design and Construction

  Architecture and layout, design standards, pre-opening

  With: Iris (host) · Marcus (co-host) · Anya (guest)

  3 MIN
• №05

  Hotel Operations Management

  Front Office, Housekeeping, Food & Beverage: processes, standards, quality management

  With: Iris (host) · Marcus (co-host) · Anya (guest)

  3 MIN
• №06

  Sales and Revenue Management

  MICE, corporate sales, revenue strategy, OTA management

  With: Iris (host) · Marcus (co-host) · Anya (guest)

  3 MIN
• №07

  Guest Experience and Quality Management

  Guest journey, NPS, complaint management, loyalty programmes

  With: Iris (host) · Marcus (co-host) · Anya (guest)

  3 MIN
• №08

  Finance and Investment

  Hotel P&L, USALI, investment analysis, deal structures

  With: Iris (host) · Marcus (co-host) · Anya (guest)

  3 MIN
• №09

  Human Resource Management (HR)

  Service culture, recruiting and training, employee engagement and motivation

  With: Iris (host) · Marcus (co-host) · Anya (guest)

  3 MIN
• №10

  Technology in the Hotel Industry

  PMS, CRS, RMS, digital guest experience, smart hotels and AI in hospitality

  With: Iris (host) · Marcus (co-host) · Anya (guest)

  3 MIN
• №11

  Sustainability in the Hotel Industry

  ESG, green standards, environmental certifications and social responsibility of hotels

  With: Iris (host) · Marcus (co-host) · Anya (guest)

  4 MIN